First line IT support engineer

з/п не указана

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Job Overview
To provide 1st line (helpdesk) technical support to internal customers, assisting them with hardware and software problems via phone or email. Register user queries in service desk system.

Duties and Responsibilities
- To provide technical support; answering support queries either via phone or email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging service desk system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to the relevant IT Support member

Skills / Attributes Required
- Relevant 1st line / Helpdesk support experience
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/ Windows 10)
- Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Basic understanding of PC hardware set-up and configuration
- Excellent telephone manner and face to face communication skills

Language skills required

Russian - to the level of a native speaker

English - read-write-speak well

Key Competences required

Teamwork, Promptness, Ability for rapid and effective learning, Ability for sharing your knowledge, Self-managed, Initiative, Responsible, Accurate, Ethical, Analyses and solves problems, Good IT Technical knowledge.

Вакансия опубликована 15 августа 2019 в Москве

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